COMMON QUESTIONS · 常见问题
开始之前，先把问题了解清楚。
Understand how enquiries, private candidate recommendations, Home Readiness and ongoing support work.
了解咨询、私下人选推荐、家庭上岗准备与后续支持如何进行。
Message us on WhatsApp and briefly tell us who lives at home, the main responsibilities and the support your family needs most. We will guide you on the next useful information to provide.
先通过 WhatsApp 联系我们，简单说明家庭成员、主要工作内容，以及家中最需要的帮助。我们会再引导您补充下一步真正需要的资料。
We first understand the household, then share selected candidate information privately for genuine recruitment review. This keeps recommendations more relevant and avoids presenting personal information as a public catalogue.
我们会先了解家庭需要，再把经过筛选的人选资料私下提供给有实际聘用需求的雇主。这样既能提高推荐的针对性，也避免把个人资料当作公开目录展示。
After an initial discussion about your household, relevant candidate biodata and interview videos will be shared with you directly for private review.
初步了解您的家庭需求后，我们会把相关人选的简历和面试视频直接私下提供给您查看。
We consider the household structure, care responsibilities, routines, home environment, communication needs and the experience most relevant to the role. The employer reviews the full information, interviews the candidate and makes the final hiring decision.
我们会综合考虑家庭结构、照护责任、日常作息、居住环境、沟通需要，以及与岗位最相关的经验。雇主查看完整资料并面试后，自行作出最终聘用决定。
It is practical preparation around the household’s routines, task priorities and expectations. Depending on the family and service scope, this may include work schedules, meals, products and equipment, safety, communication and reporting. It does not replace the employer’s own guidance and supervision.
这是围绕家庭作息、任务重点与工作标准进行的实际准备。根据家庭情况与服务范围，内容可包括工作安排、餐食、用品与设备、安全、沟通及汇报。上岗准备不能取代雇主在家中的实际指导与监督。
Yes. Contact our team with the basic case details. We will explain the applicable process, documents and service terms before you decide how to proceed.
可以。请先把个案的基本情况告诉我们，我们会说明适用的流程、文件与服务条款，再由您决定是否继续。
SweeHome remains a contact point during the settling-in period. Employers and helpers can raise questions about routines, communication and expectations so issues can be clarified earlier. The exact service scope follows the applicable written agreement.
在双方磨合期间，SweeHome 会继续作为联系窗口。雇主与女佣可以就日常流程、沟通和工作期望提出问题，以便及早理清。具体服务范围以适用的书面协议为准。
Our team will provide the applicable written service agreement for your case. Please use that document to confirm fees, replacement conditions, refund provisions and the exact service scope before proceeding.
我们的团队会针对您的个案提供适用的书面服务协议。在决定继续之前，请以该文件确认费用、更换条件、退款条款与具体服务范围。
NEED A PERSONAL ANSWER? · 需要针对您家庭的解答？
Our team can help you decide what experience and strengths to prioritise.
我们的团队可以协助您判断，应优先考虑哪些经验与能力。
